Right now people are shopping online more than ever and since the beginning of the global Covid-19 pandemic, e-commerce has intensified even more. What is clear is that consumers shopping habits have changed and the trend for online shopping looks only to continue at a steady pace.
Digital developments and the enticing ease of shopping online is what makes it so appealing to many. However, at the same time consumers are craving an experience that is immersive, engaging, memorable and as real as possible.
Consumers want to evoke the same feelings and experiences of browsing and shopping in-store but from the comfort of their own home or for example, during the spare time, they have on their daily commute. So how do you create an experience that is real in a digital world?
How brands and retailers engage with their consumers has changed dramatically over the years, yet the use of content is nothing new. What is new, is the ways in which these companies are using digital content to engage with their customers and how individuals consume the content.
With the online marketplace a fierce and competitive world it is vital that your content is rich in digital presence to be sure your business stands a chance of future survival. Digital content, such as videos, images, interviews, product reviews and product information, is key to the online shopping experience consumers are looking for. But here is where we need to talk quality over quantity. Providing your consumers with endless content that is poorly produced is only going to send them in a different direction, so be sure to develop content that is only of the highest digital quality. Think crystal clear images that are as accurate to reality as possible. Consider colours and textures, there is nothing more annoying than the colour being completely different in reality to the image online. Videos need to run smoothly, load quickly and show clear, concise information that keeps a viewer engaged. Be sure to make navigation buttons clean, sleek and easy to use.
Customer experience has never been so important and maintaining this through digital means is a clear way to build relationships between consumer and brand, improve customer retention and increase brand reputation. The information you provide consumers needs to be informative, engaging and of value. The more they can visualise the product and see its use, the more successful you will be when it comes to fulfilling the customer experience and expectations of realism in a digital environment.
Engaging with your consumer audience directly and seeking what it is they expect and yearn from the digital shopping experience is a great way to focus your digital content development and provide customers with exactly what they want. Think about the different digital avenues your consumers use to shop and how they complete purchases. Use social media platforms to engage and extend your reach. Remember the speed and ease with which information travels through social media, use this to its full potential to help you develop clear strategies but don’t forget that vital quality over quantity aspect.
The only way to be sure you are working towards a successful future when it comes to the relationships between brand and consumer in the world of e-commerce is by developing rich digital content that engages and encapsulates what your customers’ desire. Don’t forget realism and honesty are a strong starting point.