Why does my business need Digital Support?
Technology is developing every day. And your audience is evolving to expect
and demand the latest and greatest from your site at a similar pace.
Sites aren’t left sitting for 2-3 years before receiving a make-over any more
they’re constantly evolving and meeting in the needs of audience trends and industry developments.
Things move super-fast in the world of web design & development. Keeping up-to-date with in-browser technology and device usage trends alone means simply updating your website every few years will no longer keep your business at the top of it’s game.
And if you’re a retailer, products, pricing, data and creative will need to constantly evolve to keep ahead of the competition in a fiercely competitive environment.
Our Digital Support team have the experience and expertise to help and offer support & advice on this from as little as £360 per month.
How does Digital Support work?
working with our team is a doddle ~ we know all the tech & how to explain issues and solutions to those who might not be quite as tech-savvy.
We’d always start by doing an audit of your site.
It’s quick and easy and all we need are your FTP details (which we can help you get hold of if you need us to)
Once we know the platform it has been built in (WordPress, Magento etc), we can let you know how we can best help support the site on an ongoing basis.
And don’t worry, we don’t need to have built the site to be able to offer ongoing support.
Once we’ve covered this off, we’ll work out the number of hours you will need on a monthly basis (depending upon your requirements and our suggestions) to keep the site up-to-date and running smoothly. A portion of this time will be allocated to the ongoing backup and security updates for your site, with the rest allocated to developing the site.
Here are some examples we can help with…
Each month our team will call or meet with you to discuss changes for the month ahead and you will be given a direct number to contact our team should anything arise during the month.
Obviously the number of hours you may require could vary from 6 to 100 hours on a monthly basis and you may already have a budget for us to work within – whatever the case we will suggest what we think you will require based on the complexity and build of your own specific site.
the digital support team
approachable, friendly experts on tap
You need it, we’ll make sure it’s done
Our resource is available for rapid turnaround of tasks and jobs, so your website can be as flexible as your business needs.
We’ve cherry-picked a talented team of Digital Support specialists who can assist with any front-end changes and are dedicated to the Digital Support service.
Web hosting, domains & nameservers, Backups, security, SSLs, optimisation we’ve got it covered
Stop worrying about domain renewal, backups, hosting setup, optimisation, security updates,
or anything else techy again. Leave Leave it all to us and we’ll guarantee it ‘just works’ for
you with ultimate reliability and minimum fuss.
what does digital support cost?
less than you might think…
Our Hourly rate is £60+VAT for Digital Support.
Need front-end & development support but don’t want to employ a full-time team?
We operate a minimum of 6 hours per month agreements but as every website is unique, we’ll be able to give you a much better idea of work and a comprehensive quote on monthly activity once we’ve taken a look at your site in detail.
We’ll always detail the work we’ve completed and the planned work for the forthcoming month ahead, as well as highlighting your balance in terms of bucket hours remaining.
We can also up-weight your hours for a specific project if needed at an additional cost, and we’ll never undertake work unless you’ve agreed to it.
Our standard terms operate on 3 month agreements, and we are happy to offer discounted rates for 6 and 12 month terms.
Have a look at what we offer…
6 hours per month
Dedicated team who can turn amends around in less than 24 hours.
Planned workflow for the entirety of your contract.
Help with updates, bug fixes and general technical support.
Direct line & out of hours facilities.
10-15 hours per month
As per basic PLUS >>>
Proactive guidance on improvements to dev improvements to your site.
Site built out availability, dev work / new pages & additional functionality.
Training resource (at our place or yours)
Monthly site back-up.
16+ hours per month
All of strategic, PLUS >>>
Analytics analysis & exec summary web dash-boarding with insights on suggested amends and improvements.
Acquisition campaign planning and recommendations
Design recommendations and suggestions
Monthly organic search audit & recommendations
Weekly site backups
Remember – discounts available for 6 month+ plans