Social media is a key channel to communicate with your customers...
...but the question isn’t why aren’t you using it, but rather which channels are the best ones for you and your customers?
Do it right and social media can become the soul of your company.
We’re all social creatures at heart
Much more than just an online community, you need to understand how social media can benefit your business and that’s where we come in. With an understanding of your aspirations, we'll conduct a social media audit to review your current social media offering as well as a good dig into what the competition are doing. This help's us to provide you with a 'best practice plan' on how to grow your social media following.
We also do great social media training to educate and empower your team to become ‘brand ambassadors’.
After all, it’s not the ‘top dogs’ your customers are looking to speak to, it’s real people. The same people that chose your business above the competition because they believe in your values. And it’s these values that your ‘ambassadors’ will bestow onto your customers, with the right encouragement.
We also monitor online mentions and conversations about your brand, as well as your competitors. It's vital to understand how to spark conversations and raise your profile across this medium. What’s more, we can set-up reporting to demonstrate how this community engagement can drive value to your business in real terms.